{"id":6583,"date":"2023-09-07T14:42:59","date_gmt":"2023-09-07T14:42:59","guid":{"rendered":"https:\/\/a6f61c8390.nxcli.io\/resources\/patient-experience-design\/"},"modified":"2024-01-08T19:48:18","modified_gmt":"2024-01-08T19:48:18","slug":"patient-experience-design","status":"publish","type":"resources","link":"https:\/\/a6f61c8390.nxcli.io\/de\/resources\/patient-experience-design\/","title":{"rendered":"Patient Experience Design"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Was Anbieter tun k\u00f6nnen, um die sich \u00e4ndernden Erwartungen zu erf\u00fcllen<\/h2>\n\n<p class=\"wp-block-paragraph\">Die 1980er Jahre brachten im Gesundheitswesen eine Verlagerung hin zu einer Strategie der &#8222;Leistungserbringung&#8220;, bei der die Zufriedenheit des Patienten im Mittelpunkt stand &#8211; im Grunde die Art von Servicemodell, die man bei einem Restaurantbesuch erwartet. Diese Strategie entwickelt sich st\u00e4ndig weiter, da die demografische Entwicklung der Patienten, die Erwartungen der Patienten und die Technologie die Art und Weise, wie Anbieter und Patienten miteinander umgehen, beeinflussen.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h5 class=\"wp-block-heading\">This story can be found in the\u00a0Summer 2018 Issue of TeleTracking&#8217;s Patient Flow Quarterly Magazine.\u00a0<a href=\"https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/teletracking_patient-flow-quarterly-summer-2018-issue-10.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download the full issue.<\/a><\/h5>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/patient-experience-design-csw-1024x536.png\" alt=\"\" class=\"wp-image-2895\" srcset=\"https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/patient-experience-design-csw-1024x536.png 1024w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/patient-experience-design-csw-300x157.png 300w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/patient-experience-design-csw-768x402.png 768w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/patient-experience-design-csw.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Die Erwartungen von Patienten und Verbrauchern wandeln sich zu einem verbraucherorientierten Modell, das mehr Wahlm\u00f6glichkeiten bietet. Sie stellen fest, dass die Gesundheitssysteme beginnen, Strategien f\u00fcr die Kundenerfahrung zu \u00fcbernehmen und umzusetzen. Zum Beispiel die Schaffung eines optimalen Zugangs zu angemessenen Versorgungsstufen, um bestimmte Qualit\u00e4tsstandards zu erreichen, wie z. B. die Terminvergabe \u00fcber das Internet, per SMS und\/oder mobile Apps. Diese Formen der zug\u00e4nglichen Kommunikation f\u00fchren dazu, dass der Patient den gew\u00fcnschten Termin erh\u00e4lt, und das Ergebnis ist eine positive Patientenerfahrung.  <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"wp-block-paragraph\"><strong><em>Wussten Sie das?  <\/em><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Textnachrichten werden zu 98 % ge\u00f6ffnet, w\u00e4hrend die \u00d6ffnungsrate von E-Mails nur 20 % betr\u00e4gt (Mobile Marketing Watch).<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">MEHR \u00dcBER DIESEN VIERTELJ\u00c4HRLICHEN PATIENTENFLUSS<\/p>\n\n<h3 class=\"wp-block-heading\">\u00dcber den Experten<\/h3>\n\n<h3 class=\"wp-block-heading\">Tracy Lopez<\/h3>\n\n<p class=\"wp-block-paragraph\">TeleTracking-Produktspezialist<\/p>\n\n<p class=\"wp-block-paragraph\">Tracy has nearly 20 years of sales, field training and management experience, and has spent most of the last decade in the ambulatory space. His diverse background encompasses ambulatory EMRs, imaging, patient experience,\u00a0<a href=\"https:\/\/a6f61c8390.nxcli.io\/solutions\/patient-access-solutions\/\" target=\"_blank\" rel=\"noreferrer noopener\">outpatient access<\/a>\u00a0and\u00a0<a href=\"https:\/\/a6f61c8390.nxcli.io\/%7BlocalLink:umb:\/\/document\/e13b765fe55a4085855faf1ac61078a1%7D\" target=\"_blank\" rel=\"noreferrer noopener\">patient flow<\/a>. Tracy joined TeleTracking from Jellyfish Health where he was responsible for new sales and marketing strategy related to patient self-scheduling. Prior to Jellyfish, he held commercial roles with NextGen Healthcare, Konica Minolta, Greenway Medical Technologies, and Ricoh Americas Healthcare.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[390],"tags":[393,396,394],"mediatype":[404],"keyword":[399,403,400,402,401,398],"class_list":["post-6583","resources","type-resources","status-publish","hentry","category-experten-fur-patientenfluss","tag-ausfuhrlich","tag-betrieb","tag-verwaltung","mediatype-patientenfluss-vierteljahrlich","keyword-patientendisposition","keyword-patientenfluss-experten","keyword-selbstterminierung","keyword-teletracking-experten","keyword-tracy-lopez-de","keyword-warteschlangenverwaltung"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Patient Experience Design - Teletracking<\/title>\n<meta name=\"description\" content=\"Gestaltung der Patientenerfahrung: Was Anbieter tun k\u00f6nnen, um die sich \u00e4ndernden Erwartungen zu erf\u00fcllen: Erfahren Sie mehr \u00fcber die TeleTracking Community Scheduling and Workflow Solution. Wir erm\u00f6glichen es den Patienten nicht nur, selbst einen Termin zu vereinbaren, sondern sich auch virtuell in die Warteschlange einzureihen und sich vor dem Arztbesuch anzumelden....all! | TeleTracking.com\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient Experience Design - Teletracking\" \/>\n<meta property=\"og:description\" content=\"Gestaltung der Patientenerfahrung: Was Anbieter tun k\u00f6nnen, um die sich \u00e4ndernden Erwartungen zu erf\u00fcllen: Erfahren Sie mehr \u00fcber die TeleTracking Community Scheduling and Workflow Solution. 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