Case Study: Maidstone and Tunbridge Wells NHS Trust

Established in February 2000, Maidstone and Tunbridge Wells NHS Trust (MTW) is a large acute hospital Trust in the south east of England. The Trust operates from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital. The Trust provides a full range of general hospital services — and some areas of specialist complex care — to around 560,000 people in south of West Kent and north of East Sussex.

The Trust employs more than 5,000 full and part-time staff and delivers specialist cancer services to around 1.8 million people across Kent, Hastings and Rother. The Trust also provides outpatient clinics across various locations in Kent and East Sussex.

In 2020, the Trust partnered with TeleTracking to build a Care Command Centre to centralise Trust operations, capacity and bed management across the collective 740 general and acute care beds.