{"id":5478,"date":"2019-08-02T17:52:00","date_gmt":"2019-08-02T17:52:00","guid":{"rendered":"https:\/\/a6f61c8390.nxcli.io\/blog\/senior-healthcare-leadership-engagement-blazes-the-trail-for-success\/"},"modified":"2019-08-02T17:52:00","modified_gmt":"2019-08-02T17:52:00","slug":"senior-healthcare-leadership-engagement-blazes-the-trail-for-success","status":"publish","type":"blog","link":"https:\/\/a6f61c8390.nxcli.io\/en-gb\/blog\/senior-healthcare-leadership-engagement-blazes-the-trail-for-success\/","title":{"rendered":"Senior Healthcare Leadership Engagement Blazes the Trail for Success"},"content":{"rendered":"\n

\u201cClients will see immediate improvements once live with TeleTracking, but without consistent adoption of standard workflows, you won\u2019t achieve long-term operational outcomes.\u201d <\/em><\/p>\n\n\n\n

A\u00a0small\u00a0beachside\u00a0hospital in North Carolina\u00a0recently found itself\u00a0at\u00a0capacity\u00a0due to late\u00a0day\u00a0discharges and long lengths of stay.\u00a0When the\u00a0leadership team decided to adopt TeleTracking,\u00a0they were surprised that the technology\u00a0almost\u00a0immediately\u00a0exposed\u00a0<\/a>gaps in workflows\u00a0that\u00a0likely contributed to the\u00a0capacity challenges.\u00a0<\/p>\n\n\n\n

TeleTracking\u2019s\u00a0Services team\u2014the\u00a0consulting arm that\u00a0works in lock-step with front-line staff to drive adoption of best practices and technology\u2014had early buy-in from\u00a0the hospital\u00a0leadership\u00a0team which was vital to the success of the project.\u00a0For example, the\u00a0Services team\u00a0began preparing C-suite executives early on\u00a0to communicate powerful top-down messages that would create a more\u00a0receptive\u00a0cultural landscape for every potential end-user.\u00a0In the absence of\u00a0executive sponsors,\u00a0staff\u00a0may\u00a0feel skeptical about the\u00a0investment in\u00a0new\u00a0software, rely on workarounds and reject best practices.\u00a0<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u201cOur services are customized to the client\u2019s needs with a focus on change management, discharge processes and operational efficiencies,\u201d said\u00a0Kelly Robertson,\u00a0Services\u00a0Consultant.\u00a0\u201cGreat software requires great users, and great users learn in an atmosphere of organizational readiness.\u00a0For that,\u00a0we all need to mutually understand\u00a0why\u00a0we\u2019re making the changes, and how it will benefit them in their roles.\u201d\u00a0\u00a0<\/p>\n\n\n\n

Upon TeleTracking\u2019s arrival, the process of redefining nursing roles and responsibilities was already underway in an effort to optimize operations. TeleTracking\u2019s Services team scheduled their initial four-visit engagement to prepare the already-shifting organization for the changes to come. <\/p>\n\n\n\n

\u201cIn a small organization, you can do a lot in four visits as long as you have key, engaged stakeholders,\u201d Robertson said. \u201cWe were lucky.\u201d <\/p>\n\n\n\n

In the first half-day event, the hospital assembled the ideal audience to discuss organizational readiness: the C-suite, directors, and managers arrived to engage in discussions of the hospital\u2019s mission, vision, and values, the science of patient flow, and how it all relates to better service for patients. The audience learned foundational components to TeleTracking, so once the design phase came along, they were able to communicate the \u201cwhy\u201d of TeleTracking, a vital piece of successful change management \u2014 and it all happened before technology ever crossed the threshold. <\/p>\n\n\n\n

During the weeks that followed, Robertson led the team in setting up a local governance council and also collaborated with the team on milestones and target times. This effort empowered the team to really understand and study TeleTracking\u2019s data objectively, identify gaps, resolve issues, tackle opportunities and measure success. <\/p>\n\n\n\n

\u201cWe want the whole organization to understand the premise of throughput. Then they\u2019re more willing to adopt.\u201d <\/p>\n\n\n\n

The TeleTracking Services team also conducted a typical discharge engagement: for a full workday, charge nurses, unit secretaries and managers assembled to train about both the technology and understand the messaging that resulted from the original leadership event. They revisited the mission, vision and values, and tied in with the \u201cwhy.\u201d <\/p>\n\n\n\n

\u201cWe want the whole organization to understand the premise of throughput and that sense of urgency,\u201d Robertson said. \u201cThen they\u2019re more willing to adopt.\u201d   <\/p>\n\n\n\n

While\u00a0the technology\u00a0is the\u00a0catalyst for\u00a0patient flow,\u00a0TeleTracking\u2019s team\u00a0ensures that organizations meet\u00a0goals over the long term.\u00a0It\u2019s not just about the technology; it\u2019s about changing habits.<\/strong><\/em><\/p>\n\n\n\n

\u201cIn the beginning, clients will see improvements from TeleTracking\u2019s technology,\u201d she said. \u201cBut without consistent adoption of standard workflows, you\u2019re not going to achieve your long-term operational outcomes. <\/p>\n\n\n\n

Of course, change is the only certainty, and the system has seen its share since engaging with TeleTracking. In recent months, much of the system\u2019s senior leadership has moved on. <\/p>\n\n\n\n

After the initial engagements, hospital leadership decided to extend TeleTracking\u2019s advisory contract through the interim changes. As a former CNO, Robertson understands what\u2019s it like to deal with leadership changes in a hospital, and how that can disrupt change management. Consistently reinforcing the why of new workflows and processes is central to the success of TeleTracking\u2019s implementation, and changes in leadership puts that consistency at risk. <\/p>\n\n\n\n

The outcomes of the work have been clear: the hospital has exceeded best practice targets on discharge\u2014by 60%\u2014and they\u2019ve reduced Length of Stay and Left Without Being Seen by 26 and 27%, respectively. Since the facility has achieved many of the best practice milestones thus far, the leadership has engaged TeleTracking Services for an additional full year to use TeleTracking\u2019s data as an objective springboard of sorts\u2014with the data, they can develop and deploy a seamless discharge process to lower levels of care to help ensure the patient is in the right level of care at the right time.  <\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cClients will see immediate improvements once live with TeleTracking, but without consistent adoption of standard workflows, you won\u2019t achieve long-term operational outcomes.\u201d  A\u00a0small\u00a0beachside\u00a0hospital in North Carolina\u00a0recently found itself\u00a0at\u00a0capacity\u00a0due to late\u00a0day\u00a0discharges and long lengths of stay.\u00a0When the\u00a0leadership team decided to adopt TeleTracking,\u00a0they were surprised that the technology\u00a0almost\u00a0immediately\u00a0exposed\u00a0gaps in workflows\u00a0that\u00a0likely contributed to the\u00a0capacity challenges.\u00a0 TeleTracking\u2019s\u00a0Services team\u2014the\u00a0consulting arm that\u00a0works in lock-step with front-line […]<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[226,219,220],"tags":[223,224],"keyword":[],"class_list":["post-5478","blog","type-blog","status-publish","hentry","category-client-success-en-gb","category-patient-flow-experts-en-gb","category-patient-throughput-en-gb","tag-administration-en-gb","tag-clinician-en-gb"],"acf":[],"yoast_head":"\nSenior Healthcare Leadership Engagement Blazes the Trail for Success - 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