{"id":5569,"date":"2020-06-04T17:23:00","date_gmt":"2020-06-04T17:23:00","guid":{"rendered":"https:\/\/a6f61c8390.nxcli.io\/blog\/considering-covid-19-teletrackings-role-in-the-future-of-healthcare-operations\/"},"modified":"2020-06-04T17:23:00","modified_gmt":"2020-06-04T17:23:00","slug":"considering-covid-19-teletrackings-role-in-the-future-of-healthcare-operations","status":"publish","type":"blog","link":"https:\/\/a6f61c8390.nxcli.io\/en-gb\/blog\/considering-covid-19-teletrackings-role-in-the-future-of-healthcare-operations\/","title":{"rendered":"Considering COVID-19: TeleTracking&#8217;s Role in the Future of Healthcare Operations"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">TeleTracking President Chris Johnson was recently the featured guest on Pittsburgh Technology Council\u2019s Business as Usual daily radio show. Chris shares his thoughts on the pandemic\u2019s impact<br>on TeleTracking, how hospitals were able to manage patient surges and what the future of healthcare post-COVID may look like.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"428\" src=\"https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/pfq-chris-johnson-1024x428.png\" alt=\"\" class=\"wp-image-2965\" srcset=\"https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/pfq-chris-johnson-1024x428.png 1024w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/pfq-chris-johnson-300x125.png 300w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/pfq-chris-johnson-768x321.png 768w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/pfq-chris-johnson.png 1172w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><em>Q.&nbsp;How has this crisis impacted&nbsp;TeleTracking?<\/em><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">This global healthcare and economic&nbsp;crisis has illuminated the need for&nbsp;what we do more than ever before\u2014managing hospital operations and providing real-time visibility with&nbsp;actionable and meaningful data. With&nbsp;our depth of experience, TeleTracking&nbsp;was uniquely positioned to respond&nbsp;quickly, with innovative, highly effective&nbsp;solutions. Our organization has shown&nbsp;an unwavering commitment to support&nbsp;our clients and federal agencies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To help our clients prepare for the surge,&nbsp;we released an enterprise COVID-19&nbsp;dashboard to provide visibility into patient&nbsp;census, bed availability, COVID-19&nbsp;patients, patients in need of ventilation,&nbsp;capacity of specialized treatment areas&nbsp;such as negative pressure and ICU rooms,&nbsp;and patients by age. We also rapidly&nbsp;deployed a solution to expand capacity at&nbsp;new facilities and alternative care sites&nbsp;for existing clients\u2014in some cases in&nbsp;less than 48 hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under an agreement with the Assistant&nbsp;Secretary for Preparedness and&nbsp;Response (ASPR), TeleTracking is&nbsp;contributing to the U.S. Department of&nbsp;Health and Human Services\u2019 (HHS) data&nbsp;tracking. This is one of several approved&nbsp;methods by HHS Secretary Azar for&nbsp;gathering key metrics from acute care&nbsp;hospitals to ease the data reporting&nbsp;burden for hospitals and to help with&nbsp;the public health response to COVID-19.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are very proud of the work that we&nbsp;are doing with existing clients, new&nbsp;clients, and with HHS to ensure that&nbsp;no patient ever waits for the care that&nbsp;they need.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\">This story can be found in the\u00a02020\u00a0Spring Issue of TeleTracking&#8217;s Patient Flow Quarterly Magazine.\u00a0<a href=\"https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/patient-flow-quarterly-issue-16-the-year-of-the-nurse-b.pdf\">Download the full issue<\/a>.<\/h5>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><em>Q.&nbsp;Have any of the hospitals&nbsp;that TeleTracking supports been&nbsp;overwhelmed by a surge in&nbsp;COVID-19 patients?<\/em><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">The largest and heaviest impact.&nbsp;that we have seen is at a large health&nbsp;system in New York. It is the epicenter.&nbsp;Approximately 400 hospitals across the&nbsp;U.S. represent about 72% of all COVID&nbsp;patients, with a heavy concentration&nbsp;in the hotspots, New York being one of&nbsp;the largest.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><em>Q.&nbsp;What could hospitals potentially&nbsp;have done better based on the&nbsp;knowledge you have?<\/em><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">From my perspective, in large\u00a0part as a nation, we were caught\u00a0flat-footed. Health systems that have\u00a0a\u00a0<a href=\"https:\/\/a6f61c8390.nxcli.io\/the-command-center\/\">TeleTracking-powered command\u00a0center<\/a>\u00a0can immediately see beds that\u00a0are available across their system,\u00a0expected patient discharges, when\u00a0beds are clean and ready for incoming\u00a0patients, the utilization of ICU beds,\u00a0etc. They are also able to quickly report\u00a0and share data with local, state and\u00a0federal agencies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Second, at the onset of this pandemic,&nbsp;we very quickly shut down non-essential&nbsp;procedures to protect patients and&nbsp;prepare for a surge. This was using&nbsp;a broad sword versus a scalpel in&nbsp;my opinion. With proper visibility and&nbsp;operational systems, we should have&nbsp;been able to manage with more of a&nbsp;\u201crolling blackout\u201d and rolling startup&nbsp;approach. Without that\u2014we had one&nbsp;alternative. Unfortunately, we still don\u2019t&nbsp;fully understand the impact of the delay&nbsp;in care for many people, and the loss&nbsp;in revenue has put nearly every health&nbsp;system at risk. It\u2019s still not clear if we&nbsp;were able to afford that once\u2014we&nbsp;certainly can\u2019t do it again.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The third thing that I saw, in New York&nbsp;for instance, it was legislated that all&nbsp;hospitals have a plan in place to increase&nbsp;capacity by 50%, with a target of 100%.&nbsp;This meant converting vacant spaces like&nbsp;PACU\u2019s, catherization labs and surgical&nbsp;suites into patient rooms, as well as&nbsp;finding alternative care sites like college&nbsp;dorms and convention centers as ways&nbsp;of increasing the number of available&nbsp;beds. This is a daunting task without&nbsp;an operational system to manage the&nbsp;extension. New York hospitals using&nbsp;TeleTracking were able to identify and&nbsp;secure space, indicate the location of&nbsp;the newly added beds, and determine&nbsp;how they would move patients to and&nbsp;from those locations\u2014in 24 hours. And&nbsp;because of the visibility that TeleTracking&nbsp;provides, those health systems were&nbsp;able to load-balance patients to not&nbsp;overwhelm any one hospital.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><em>Q.&nbsp;Has the pandemic changed&nbsp;TeleTracking\u2019s outlook?<\/em><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">To some degree, it has accelerated&nbsp;our focus on solutions for non-acute&nbsp;care settings, long-term care and skilled nursing facilities, and doctors\u2019 offices for&nbsp;example. We have solutions in place today,&nbsp;but our focus for the last three decades&nbsp;has been in the acute care setting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No one could have predicted something&nbsp;like this, but fortunately, TeleTracking&nbsp;is well-suited for the management of a&nbsp;crisis. Hospitals and health systems have&nbsp;relied on TeleTracking in the past when&nbsp;gun violence, hurricanes, tornados and&nbsp;wildfires impacted their communities.&nbsp;We have always been there to provide&nbsp;real-time visibility into bed capacity, the&nbsp;tracking of patients associated with a&nbsp;disaster, and actionable and meaningful&nbsp;data to share with executives, family&nbsp;members and news outlets. Our&nbsp;reputation is firmly established over the&nbsp;course of close to three decades, and why we were called upon by HHS.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><em>Q.&nbsp;TeleTracking is providing insight&nbsp;into the entire U.S. healthcare&nbsp;infrastructure, is this a national&nbsp;security issue?<\/em><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">I do believe it is a national security&nbsp;issue. One, at 20% of the GDP,&nbsp;healthcare is getting to a price point,&nbsp;and a cost point, in the U.S. that is&nbsp;unsustainable. It is creating economic&nbsp;pressures on employers, economic&nbsp;pressures on our safety net system,&nbsp;and it is creating incredible economic&nbsp;pressures on individuals. Secondly,&nbsp;which is more nefarious, there are bad&nbsp;actors. There are bad actors in the&nbsp;world who are seen that we\u2019ve been&nbsp;able to, in a very short order, shut&nbsp;down not just the national economy of&nbsp;the United States, but the $80 trillion&nbsp;global economy with the release of&nbsp;this virus. There are people that are&nbsp;very interested, and I believe that&nbsp;you will see in the future, increased&nbsp;interest by the Department of Defense&nbsp;[DOD], the Veteran\u2019s Administration, and our intelligence community on&nbsp;understanding and having analysis&nbsp;available regarding the pressures on our&nbsp;healthcare infrastructure globally.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><em>Q.&nbsp;Share some of your wisdom&nbsp;based on recent experiences.<\/em><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">I think it was Bill Gates who said,&nbsp;\u201cPeople tend to overestimate what&nbsp;can happen in the next two years,&nbsp;but underestimate what can happen&nbsp;in the next 10 years.\u201d I believe in the&nbsp;next two years, you will see great&nbsp;healthcare systems no longer tolerating&nbsp;what is defined as business as usual;&nbsp;government leaders that will no longer&nbsp;tolerate having a blind system knowing&nbsp;what we know now about the impact&nbsp;of a disaster, natural or otherwise;&nbsp;and the Departments of Health and&nbsp;Human Services, the VA, the DOD, and&nbsp;our intelligence community will be&nbsp;demanding sensitivity and visibility into&nbsp;the utilization of resources\u2014beyond what&nbsp;exists today. This will require a national&nbsp;operating platform capable of providing&nbsp;visibility and management to the over&nbsp;900,000 acute beds across the country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now more specific to health systems, I&nbsp;predict that every health system in the&nbsp;U.S. will have an operational command&nbsp;center. Most studies indicated that would&nbsp;happen by 2025. I believe that the timeline&nbsp;has accelerated dramatically. I believe by&nbsp;2022 every major health system will have&nbsp;a command center in place\u2026powered by&nbsp;TeleTracking of course!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TeleTracking President Chris Johnson was recently the featured guest on Pittsburgh Technology Council\u2019s Business as Usual daily radio show. Chris shares his thoughts on the pandemic\u2019s impact on TeleTracking, how hospitals were able to manage patient surges and what the future of healthcare post-COVID may look like.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[222,232,229],"tags":[223,227,221],"keyword":[269,279],"class_list":["post-5569","blog","type-blog","status-publish","hentry","category-company-insights-en-gb","category-covid-19-en-gb","category-hospital-command-center-en-gb","tag-administration-en-gb","tag-exectutive-en-gb","tag-operations-en-gb","keyword-covid-19-en-gb","keyword-spring-2020-en-gb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Considering COVID-19: TeleTracking&#039;s Role in the Future of Healthcare Operations - Teletracking<\/title>\n<meta name=\"description\" content=\"TeleTracking President Chris Johnson shares his thoughts on the pandemic\u2019s impact on TeleTracking and what the future of healthcare post-COVID may look like.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Considering COVID-19: TeleTracking&#039;s Role in the Future of Healthcare Operations - 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