{"id":5540,"date":"2019-10-24T19:10:00","date_gmt":"2019-10-24T19:10:00","guid":{"rendered":"https:\/\/a6f61c8390.nxcli.io\/resources\/constantly-improving-the-patient-experience\/"},"modified":"2019-10-24T19:10:00","modified_gmt":"2019-10-24T19:10:00","slug":"constantly-improving-the-patient-experience","status":"publish","type":"resources","link":"https:\/\/a6f61c8390.nxcli.io\/en-gb\/resources\/constantly-improving-the-patient-experience\/","title":{"rendered":"Constantly Improving the Patient Experience"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Lisa Maples&#8217;s career-long dedication.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As Director of Centralized Patient Logistics, Lisa Maples,&nbsp;RN, BSN, MSHSA provided leadership for the multiple&nbsp;departments that impacted patient flow across the Health&nbsp;First Integrated Delivery Network (IDN). Lisa recently&nbsp;retired and took a few minutes to share her thoughts on&nbsp;what it takes to launch and sustain a successful patient flow&nbsp;strategy, along with the staff members and patients who&nbsp;had an impact on her over the years.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>AN ORIGIN ROOTED IN CARE<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI have been an RN for more than 30 years. I graduated with a BSN and started my career&nbsp;working in a med\/surg unit, eventually transferring to the ICU after a year\u2014but I always&nbsp;knew that I would end up in the ED because I knew that emergency nursing was my true&nbsp;calling. When the right opportunity became available, I moved to a Level 1 trauma center&nbsp;as a staff RN. I worked my way into the trauma room and never looked back. I spent 12&nbsp;years at this center and was the director by the end of my time there. I also spent a few&nbsp;years doing part-time flight nursing during this time. I then spent the next eight years as&nbsp;an administrative director for a couple of different emergency departments\u2014including&nbsp;having responsibility for two urgent care centers. At that point I was looking for something&nbsp;different and found the patient flow role at Health First. I had only seen patient flow\u2014and&nbsp;the opportunities for improvement\u2014from the emergency department side and was very&nbsp;interested to see it from the inpatient side. I took a new role at Health First as the Patient&nbsp;Flow Administrator and within six months I had also taken on the role of managing the&nbsp;staffing office and the house supervisors. The patient flow role morphed into a role that&nbsp;allowed us to centralize patient flow across the IDN, by adding the flight team, flight&nbsp;communications, centralized registration, non-medical stretcher transport and the&nbsp;transfer center under the one umbrella of Centralized Patient Logistics.\u201d<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/constantly-improving-the-patient-experience-1024x536.jpg\" alt=\"\" class=\"wp-image-2967\" srcset=\"https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/constantly-improving-the-patient-experience-1024x536.jpg 1024w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/constantly-improving-the-patient-experience-300x157.jpg 300w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/constantly-improving-the-patient-experience-768x402.jpg 768w, https:\/\/eadn-wc04-11971913.nxedge.io\/wp-content\/uploads\/2023\/09\/constantly-improving-the-patient-experience.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\">This story can be found in the&nbsp;2019&nbsp;Fall Issue of TeleTracking&#8217;s Patient Flow Quarterly Magazine.&nbsp;<a href=\"https:\/\/a6f61c8390.nxcli.io\/resources\/living-the-mission-patient-flow-quarterly-fall-2019-issue-14\">Download the full issue<\/a>.<\/h5>\n","protected":false},"featured_media":0,"template":"","categories":[226,220],"tags":[223,224],"mediatype":[253],"keyword":[],"class_list":["post-5540","resources","type-resources","status-publish","hentry","category-client-success-en-gb","category-patient-throughput-en-gb","tag-administration-en-gb","tag-clinician-en-gb","mediatype-patient-flow-quarterly"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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